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Frequently Asked Questions

1. What is Ashley's Doctors?

Ashley's Doctors offers online medical consultations with a team of licensed doctors, including psychiatrists, psychologists, primary care physicians, and specialists in over 20 fields. Our goal is to make healthcare accessible to everyone, with a special focus on the Brazilian community in the United States.

2. How can I schedule an appointment?

To schedule your appointment, simply visit our online platform and choose the doctor or specialist you wish to consult. You can select the most convenient time and make the payment directly on the website.

3. What specialties are available?

We offer a wide range of medical specialties, including psychiatry, psychology, primary care, cardiology, dermatology, gynecology, and more. You can view the full list of specialties on our website.

4. Can I be seen by a Brazilian doctor?

Yes! Ashley's Doctors connects patients with licensed Brazilian doctors, providing care in Portuguese and ensuring a comfortable and effective experience for the Brazilian community in the United States.

5. How does telemedicine work?

Telemedicine is a form of remote medical care conducted through secure video calls. During the consultation, you can discuss your symptoms, receive diagnoses and medical advice, and even get prescriptions, all from the comfort of your home.

6. What are the requirements for an online consultation?

For an online consultation, you will need a device with internet access (computer, tablet, or phone), a working camera, and a microphone. You should also be in a quiet and private environment to ensure the quality of the consultation

7. Does Ashley's Doctors accept insurance?

Currently, we accept payment via credit and debit cards. If you would like to know more about insurance coverage, please contact our team for more information.

8. Can I get laboratory tests through Ashley's Doctors?

Yes! We offer at-home laboratory test collection services. Contact us to schedule your test collection.

9. How can I ensure the confidentiality of my consultations?

Ashley's Doctors takes all necessary steps to protect your personal and medical information. Our online consultations are conducted through secure, encrypted platforms, ensuring complete privacy and confidentiality.

10. Does Ashley's Doctors serve patients across the United States?

Yes, we serve patients from all U.S. states. However, telemedicine regulations may vary by state. Please contact us to check if there are any restrictions in your location.

11. What should I do if I need an urgent consultation?

For urgent consultations, we recommend that you contact our customer support to check availability. For emergencies, please seek immediate care at a hospital or emergency service

12. How can I cancel or reschedule my appointment?

You can cancel or reschedule your appointment directly through our online platform up to 24 hours before the scheduled time. If you encounter any issues, please contact our team for assistance.

13. Are the doctors on the platform credentialed in the United States?

Yes, all doctors at Ashley's Doctors are licensed and credentialed in the United States. We work with a team of highly qualified professionals who have the necessary certifications to provide quality medical care, following all regulations and standards for each state. Our platform ensures that patients have access to competent and specialized doctors, providing safe and effective care.

14. Can I bring prescriptions from Brazil?

Although prescriptions issued in Brazil are not directly valid for purchasing medications in the United States, we can facilitate the transfer of Brazilian prescriptions to the U.S. Our licensed doctors in the U.S. can review the original prescription and, if necessary, issue a new prescription based on your diagnosis and the medications prescribed in Brazil. This way, we ensure that you can continue your treatment safely and effectively, using medications available in the U.S. market.

15. How do the prescriptions work?

After the consultation, the doctor will create the prescription and send it directly to the pharmacy chosen by the patient. The patient can then pick up the medication directly at the pharmacy. Payment for the medication will be made directly with the pharmacy, following the available payment options at the establishment. This process makes access to medications faster and more convenient, without the need for the patient to handle paperwork or physical prescription deliveries.

16. For the family plans, does each dependent have their own login?

In our family plans, the person who creates the plan will have the app and will be responsible for registering the dependents. When a consultation is needed, they choose which family member requires the appointment, provide the symptoms or select the "other" option, and proceed to the waiting room. This makes the process simpler and centralized, ensuring that all family members can easily access medical care.